top of page


"You have all been amazing this year. Every person I speak to or correspond with is unfailingly nice, cheerful, helpful and professional. I have never known such a thoughtful staff; it is a pleasure dealing with you. Your stock is very well chosen and presented, and nothing is too much trouble." - December 2023


"The Bear Shop in Norwich is such a fabulous place. The bears and customers really matter." - November 2023

"Leo is perfect in every respect - colour, weight, size, quality of mohair, and most especially his character. He will undoubtedly now form the centre of my collection. I thank everyone at the Bear Shop - what an exceptional group of people you are! I am extremely impressed by your consideration, care and friendly approach - coupled with great professionalism." - November 2023

"Huge thanks to the wonderful stockist The Bear Shop Norwich for the superb service when I ordered March. They were incredibly lovely and kind, packing her in a special gift box with a tag protector and a beautiful hand written card when I said she was for a special birthday gift." - September 2023

"On holiday in Great Yarmouth, day out to Norwich and there was only one shop I wanted to visit. So pleased I did. Two bears coming home with me, both exquisite. One Bruin Magic, and one Bumble Bear. I could have spent a lot more money in there. The owner was very welcoming and both bears were well wrapped and boxed ready for their journey to Nottingham"


"Bought two gorgeous bears on Saturday, a present for my Ruby wedding anniversary, fabulous staff, really helpful and my bears were wrapped so nicely, such a wonderful shop, thank you"

"We wanted to buy our grandson a forever bear for his first birthday tomorrow. This shop is the very best place to get one an incredible shop and a very special owner we had so much fun choosing one. Tomorrow our grandson will be the proud owner of a German bear called Jenson"

"Another superb purchase from the Bear Shop! This company impresses every time. Their friendly, dedicated, helpful team treats you individually and makes shopping with them a delightful experience. Once again I received a beautiful collector’s bear in super-fast time. A completely satisfying experience in every respect. Highly recommended for everyone from the specialist to the casual shopper!"

A Bear Behind by Lorna Lingard, BRUIN

"Gorgeous bear, so classy! I'm thrilled with her thanks so much!"

Charlie Bears Barrie 2022

"Such a lovely shop to buy from. Friendly communication and super fast delivery. All done with care. Thank you."

Charlie Bears Craig 2022 Secret Collection

"Outstanding seller!! 6* plus! Fantastic communication, I have purchased multiple times from them and will always continue to purchase from them in the future. Exceptional"

Clemens Fantasy Cat Moire Limited Edition of 299

"See it, buy it and get it quickly. What more do you want? What I particularly like is you can see the actual item on the website not just some stock photo. Also got the item the next day all very well wrapped. Very pleased with the whole transaction"

Charlie Bears Travis 2022 Secret Collection

"Whilst visiting Norwich today we stumbled upon this little gem of a teddy bear shop. Oodles of beautiful manufactured and Artist bears to choose from. Well worth a visit"

"Again, I was absolutely delighted by the service and attention I received from the Bear Shop. They are friendly, cheerful and personal in their approach and take real care with their customers and their purchases. Their selection of bears is second to none and I have always been exceptionally happy with the bears I have bought. This item was received the day after ordering despite it being a weekend and I could not be more impressed by their speed and the beautiful, secure packaging. Wonderful!"

Bisson Bears by Gail Thornton - Horace Limited Edition 1/1

"Gorgeous artist bear, beautifully packed, fast post. Would highly recommend this excellent seller!"

Do Do Bears Daisy 1/1 

"Absolutely beautiful bear. I am over the moon with him. Thank you so much. Also for the very speedy delivery. Many thanks from one very satisfied lady."

Charlie Bears Derek 2022 Collection 

"Beautiful item and fabulous seller, the packaging was top notch, I am so very impressed, one of my all time favourite sellers to do business with, thanks so very much, very highly recommend"

Charlie Bears Dali Limited Edition


"Gorgeous Charlie bear, very carefully packed, fast post.

Excellent seller as always, highly recommended!!!"

Charlie Bears Daria 

"The Bear Shop is absolutely tremendous! They stock an unrivalled selection of bears and their service is friendly, professional, fast and caring. The bear I purchased arrived the very next day after ordering and was beautifully wrapped and presented - and very secure. Their personal attention to detail is amazing. They clearly want customers to enjoy the experience and make great purchases that are right for them. They remember you from previous transactions and are delighted to see you return."

Whittle le Woods Bears Columbus Limited to ONE

"Hi All at the Bear Shop, received the lovely little Bear. I am sure My little Granddaughter will be absolutely  thrilled with it. Excellent service! Thanks."

''Wow....the fastest package I’ve gotten from the UK, 13 days. Every other package

I’ve gotten from other vendors was 3 1/2 to 4 weeks. Super service and so kind to deal with. Highly recommend this seller and I for one will be doing business with them again. And the note was so thoughtful. Kindness is a rarity these days and this seller has an abundance of it.

Thank you, thank you."

Charlie Bears Secret Collection

"Omg I have fallen in love with my bears. Amazing service from the bear shop. Literally it felt I received them almost immediately following me placing the order. They are in brand new condition and are absolutely amazing. Will definitely be ordering again"

Charlie Bears Pashmina, Secret Collection

''I absolutely love them. Thank You for the gift box and note will definitely be buying other bears from you"

Charlie Bears Minimo 

''Arrived quickly well packaged, and great service. Excellent seller, highly recommended.

''Absolutely Fabulous, thank you"

Charlie Bears KIMBERLEY

“Travelled from Newcastle just to visit this amazing shop and I wasn’t disappointed very friendly staff and you never felt rushed I definitely be back to add to my collection thank you” 

''Beyond delighted with my purchase, and the friendly, attentive service provided by Bear Shop Norwich. Perfection in every way. No hesitation in highly recommending this seller. Thank you for such a positive experience."

''Perfect bear shop!! All these special bears are packaged with care and presented lovely. The customer service is wonderful!! Will definitely be a repeat customer here!"

''Brilliant service fast delivery great price thank you"

Charlie Bears Antic Bearhouse Collection

''So glad little Anton snuck in the delivery box! Amazing service. Bought yesterday and arrived the very next day. Thank you so much. Highly recommended seller."

''Fantastic service. Bought yesterday and arrived the very next day. Thank you so much. Highly recommended seller."

"Love this bear! She’s so pretty! Thank you! Perfect item and excellent service - Thanks''

''Beautiful bear arrived very quickly brilliant service thanks"

Charlie Bears Finn 

''item as described. Well packaged and great service."

Charlie Bears Danuta BRAND NEW''

''First class seller would recommend very pleased with my beautiful Charlie bear Kelly not only you can see the pictures of the bear you will receive, which is great. She comes lovely packed with a nice message. Thank you, you feel as if you're unwrapping a gift, (the down side is you have to pay)"

''Excellent communication and turnaround. Great product. A+++

''A+++++ Highly recommend this seller thank you for a great service

Charlie Bears Bearhugs BRAND NEW ''

''Just want to say a big thank you for an excellent service once again it was a pleasure buying from you very professional, keep up the good work”. 

“First visit to the Bear Shop have only now started collecting Charlie Bears lovely shop came away with two in the end would highly recommend” 


“Fabulous assortment of wonderful bears to adopt, I’ve never left there with just one. In fact I’ve never left with just two!!!”

“Lovely shop. Lovely people. Could spend hours in here” 


“Thank you very much, my bear arrived today, very fast delivery. The lady at the shop was so helpful”. 


“Beautiful shop in a gorgeous setting. Lovely helpful staff and a huge selection of bears on display.  A collectors heaven!”


“First class service from lovely people"

“The Bear Shop is a wonderful place to visit. Situated at the top of Norwich’s famous Elm Hill it is a beautiful little shop with lots of character and naturally filled with bear of all shapes and sizes. Well worth a visit but be careful of the bears who can jump off the shelves if they like you. It’s a bit like the wand choosing the wizard in Harry Potter. The Bear chooses the person”


“I love this shop so many bears to choose from”.


“They have fantastic bears and the people are really friendly”. 


“Beautiful shop! And wonderful service both in store and online”.

“I have just received my order from you for Willamena and Lord of the Arctic. I have to say the box was beautifully wrapped, inside and out. To get such wonderful service is rare these days and both my husband and I are incredibly impressed with how you have treated us. I shall be recommending you to my other bear friends”. 


“Just to say thank you so much for your excellent service”


“Thank you for your excellent customer service! I’m delighted with the bear and looking forward to giving it to my first granddaughter who is due to arrive very soon (but not by DPD unfortunately)” 


“I just wanted to thank you so much for sending me Charlie Bears Dimples so quickly.  I only ordered him on Wednesday morning and he arrived safely the next day in perfect condition” 


“Just wanted to say thank you for the lovely Jon Jo who arrived safely. He’s absolutely gorgeous and now I’m hooked on Whittle le Woods bears."


“I am thrilled with the Burlington Bearties Cat, it arrived safely and is beautiful. Thank you so much for your kindness and wonderful service”. 

“Just a quick note to say thank you for Barefoot who arrived safe and sound yesterday. As always excellent service from you and as usual well packaged for his journey”


“Bear arrived safely, nicely packaged thank you. Very happy with him and thanks for the great service” 


“Thank you for your efficient and friendly service” 


“Absolutely thrilled with Shenandoah. I would like to say thank you to you and your team as well for the excellent service that you provide. The packaging is always brilliant and you always respond to my orders very quickly indeed. I would recommend you to anyone” 


“It’s a pleasure to support you. Thanks for your excellent, very kind and thoughtful customer service”

bottom of page