ABOUT US
The Bear Shop
We opened our Norwich shop in 1990
and our bears have been available on the Internet since 1998.
Our shop staff
provide a personal service to bear lovers
who are warmly welcomed to our shop.
We encourage folks to lift the bears from the shelves,
to cuddle them and to see if the bears
would be happy to go home with them.
Most of us at the shop have been here from the start
and are bear collectors ourselves,
so we are only too happy to help our fellow addicts.
We can take photographs of any of the bears
for you to look at on your computer.
Buying online is simplicity itself
Just pad on over to our "Contact Us" page.
Here you will find our contact details and a form
you can use to send us any query about the bears.
Of course, you can just click on "Order Now" above
and place an order straight way.
Your online purchase will be handled by the same
dedicated staff who serve in our shop.
You can pay for your bear using our
secure online service or by telephone and your new bear
can be on its way to you the same day.
Payment is accepted in all major credit / debit cards,
and by UK personal cheques.
Overseas sales will be charged in British pounds
converted at the exchange rate prevailing at the time of the sale.
To calculate the cost of your bear in another currency
you can use this converter XE Personal Currency Assistant
Delivery / Shipping Costs are free in the UK on orders over £60.
For orders less than £60 we charge £5 to help towards
the cost of postage and packing.
Outside the UK
Shipping costs depend on the weight and size of the package.
We will tell you the cost when you place your order
but before we take payment.
All bears are insured and sent by Royal Mail or by a courier
whom we trust to deliver your bear promptly and safely.
All our bears are carefully wrapped and boxed
to ensure a safe transit to their new homes.
Layaway is available for all bear purchases
You can pay for your bear with a 35% deposit
then spread your payments over three months.
We send you your bear when payment is complete.
Please note that any payments made cannot be refunded
but can be transferred to another bear.
Bears as gifts can be gift wrapped at no extra cost,
in addition to our normal careful boxing.
A personal message can be included if you wish.
Shop Opening Hours
We are open:
Monday to Friday: 10am-5pm
Saturday: 9.30am-5pm
Sunday: 11am-4pm
Price match on Manufactured Bears
We believe we have some of the lowest prices
in any retail shop in the UK.
If you discover any manufactured bear at a genuine retail shop
for sale at a lower price we will do all we can to match it.
We will require proof of the lower price.
Your personal privacy is very important to us
You can rest assured that we do not disclose any information
about you to anybody else.
Nor do we spam you with promotions,
special offers and the like.
Any information you give us is only used for the purpose
you provide it for and for no other purpose.
Your personal information is kept only with your express permission, otherwise it is destroyed.
Also, if you pay for your bear online we can assure you of
the very highest level of security.
We do not store credit card information,
the details you give us can only be read by us
and we definitely do not disclose any details to anybody else.
After your transaction all your details are safely destroyed.