Why Buy from Us?

Why buy from us? Well, here are a few reasons!

We could tell you about our very large choice of Bears, our friendly staff and our prompt service.
We could boast about our free Layaway service and our online Secure payment facility.
We could go on about the thousands of satisfied customers. The fact that we have posted a countless number of Bears all over the world and not lost one of them (not permanently, anyway!)
The fact that if you phone us we will not put you on hold and we will not play you any irritating music. If we happen to be engaged when you phone, just leave your number and we will call you straight back
The fact that we don't take any payment from you until we post your bear. If we happen to be out of stock for your chosen bear we will do our very best to get it for you but we won't charge you a penny until we send it on to you
We could go on and on … but then you might just want to read what some of our customers have said to us

Wendy Penfold recommends The Bear Shop.
Travelled from Newcastle just to visit this amazing shop and I wasn't disappointed. Very friendly staff and you never felt rushed. I definitely [will] be back to add to my collection. Thank you.

Donna Watson recommends The Bear Shop.
First visit to the Bearshop has only now started collecting Charlie bears. Lovely shop came away with two in the end. Would highly recommend.

Jack Newsome recommends The Bear Shop.
Fabulous assortment of wonderful bears to adopt. I've never left there with just one. In fact I've never left with just two!!!

Katherine Elley recommends The Bear Shop.
Lovely shop. Lovely people. Could spend hours in here!

Susan Caroline Kenney recommends The Bear Shop.
Thank you very much. my bear arrived today. Very fast delivery. The lady at the shop was so helpful.
I am sorry not to be able to visit you. Thanks again.

Liza Lillie recommends The Bear Shop.
Beautiful shop in a gorgeous setting. Lovely, helpful staff and a huge selection of bears on display. A collector’s heaven!

Susan Decastro recommends The Bear Shop.
First class service from lovely people.

Christine Lane recommends The Bear Shop.
Friendly service and good prices.

David Blake recommends The Bear Shop.
The Bear Shop is a wonderful place to visit. Situated at the top of Norwich’s famous Elm Hill it is a beautiful little shop with lots of character and naturally filled with bears of all shapes and sizes. Well worth a visit but be careful of the bears who can jump off the shelves if they like you. It’s a bit like the wand choosing the wizard in Harry Potter. The Bear chooses the person.

Elizabeth Lane recommends The Bear Shop.
l love this shop. so many bears to choose from.

Emelia Pollard recommends The Bear Shop.
I visited The Bear Shop a couple of weeks ago whilst on holiday. Robert has stocked Higgys Bears for a few years now, but it was wonderful to see my bears sitting on the shelf in this beautiful 15 century shop. Definitely worth a visit !

Fionna Monk reviewed The Bear Shop –
5 star.

Jas Shreeve reviewed The Bear Shop –
5 star
They have fantastic bears and the people are really friendly.

Charlotte Jones reviewed The Bear Shop –
5 star
Beautiful shop!. And wonderful service. Both in store and online. X

Wow wow wow. Thank you Robert and everyone at the Bear Shop for my stunning Paddington. I am totally blown away by him. He's such a beautiful bear. Once again thank you for packaging him up so carefully for me. Rachel x. (via Facebook)

Thank you to everyone at the bear shop for sorting out my pre-orders for me yesterday :) You are all amazing and the service is always excellent. See you soon Gail xxx. (via Facebook)

Thank you so much for the fun today and for looking after my layaways so well. You are brilliant. Kristina. (via Facebook)

Dear Robert, this is just to let you know that Penny Whistle arrived with me a short while ago, and she is adorable!! ...The service you so kindly extend to your customers is exceptional, second to none and very, very much appreciated. Many, many thanks indeed to you, Margaret, Linda and Lynn, and I look forward to hearing from you hopefully again soon when some more CBs on my list eventually come into stock.
Best wishes, from a very grateful and very happy Rebecca!

Hello Robert & Co
I apologise for not having contacted you sooner.
I just wanted to say a big THANK YOU for sending on the bear to my great-niece in Colchester. She arrived safe and sound and my nephew and his wife were so pleased. Bear is on a shelf in her bedroom until she is a little bit older!
I really appreciate all your help and it has now become 'the gift' that we give to friends and family! Many thanks.Linda and Nigel x

Hi Margaret, Just to let you know that Frosty and Mo arrived safely having been beautifully wrapped in their beautiful box. They are gorgeous and very special as Kelsey has signed them. I am also very impressed with you courier service. Kind regards, Mo

Hi, Got these today (Sammy and Maud) thanks for prompt delivery and personal service. Kind regards, Greg

Bears have arrived safely, beautifully packaged. I'm in love! Thank you for sending then so quickly. Sue

Dear Robert, Thank you so much for my Do Do bears that arrived safely today, they are just wonderful. I also really love the boxes you send out the bears in, it makes it really special to open such a lovely box. Kind regards, Juliana

I would like to say a very big thank you for our Sooty! Your service is top notch, thank you one again, regards, Wendy. Delivery was excellent as well xxx.

Hi to the workers at The Bear Shop, I'd like to thank you for the parcel which arrived today, its made someone's birthday:) Really well packed for it's trip and lovely little box that it came in, thank you. Kind Regards Michael

Dear Robert, What can I say? The Deb Canham bears arrived at lunchtime, very well packed and in a beautiful box. Thank you so much for your help and great service, I will definitely use you again for my next purchase of these bears for my daughter.
Kind regards, Lesley

Hello Robert, I just wanted to inform you that Paddington has made his way to Florida-USA safely :) Thank you so much for the postcard note for my children and for the carefull wrapping of Paddington. We are thrilled to have a Paddington Bear from England! Have a wonderful day and many thanks! Regards, Danitza (USA)

Good Afternoon Margaret. Thank you for your message. We eagerly await the bear. We are certain we shall be ordering other items from you. Your web site is superb. Kind Regards, William (Canada)

Thank you so much I have today taken delivery of Kuma he was delivered bang on 10am he is currently sat in the living room what a great looking bear and what excellent service. Regards Jeff

Hello, I've just received my bear and I am delighted with it. The presentation box is lovely too. Thank you so much for your excellent service. I can't wait to see my little grandaughter's face when I give it to her. Kind regards Marilyn

Dear Robert, Just a little note to say...I received my bunny Burlington Bearties on Friday June 7. She is now in perfect ompany with the rest of my Bear & Bunny collection. I must say, what a wonderful surprise it was to receive her in such a lovely butterfly box (I love butterflies too!!) It has been a pleasure for us to do business with you. Many thanks Catherine and Donald (USA)

Just to say thanks for the excellent service, I really appreciated getting the parcels by Royal Mail next day. Kind regards Eva

.Just a message to say my Isabelle Masterpiece has arrived safely. A big thank you for the brilliant service x
Lesley, via Facebook

Dear Robert, The Queen arrived this morning ... Thank you for all your help in securing this bear for me. I'm sure you you will hear from me again.
Gayle, Ontario, Canada

Hello Margaret, Just dropping you a line to let you know that Polly arrived this afternoon and I am delighted with her! Thanks also for the lovely box she arrived in, never had a bear posted to me like that before, makes the opening of the parcel such a pleasure! Glad I came across your website, will keep you in mind when adding to my collection. You have one very satisfied customer!
Kind regards, Marie

Good morning, Just wanted to let you know that James (Bisson Bear) arrived safe and well and is just so cute. Thank you so much for the great customer service,
Regards, Morag

Dear Robert, I've just received my Charlie Bear Lancelot, and I only want to thank you because he is so gorgeous! Have a nice day, kind regards,
Celine, France

Hi Margaret, This is to let you know that Brodie arrived in Canada yesterday. He survived the ordeals of the long voyage quite well and is in good spirits. He is getting used to driving on the right side of the road and has developed a taste for maple syrup sandwiches. Many thanks for your efficient service.
Ian, Vancouver

Hi Margaret and Robert, Just a note to to say that Candy arrived at 9:15 this morning. My wife is very pleased with her, she makes a lovely addition to her growing collection, especially as I hadn't told her that I had ordered it. Thank you from both of us for your excellent service. I shall certainly be watching your site for other Charlie Bears that she would like to buy in the future.
Best regards, Alan

Hi, Hello I have received Dib Dab today and was very pleasantly supprised by the box he arrived in. Thank you so much I love Dib Dab and will definitely buy from you again.
Deborah, via Facebook

Dear The Bear Shop, I've just received the Steiff Minka Birma Cat from you today. I'd like to extend huge thanks to The Bear Shop and to you Robert, personally, and to Margaret: everything was carefully packed and arrived in pristine condition.
Kindest regards from Moscow, Tatiana.

Hi Just wanted to thank you for sending Dragon Claus (Love his huge hair) I think the care you take with your packages is second to none and just the way I would do things if I ever had a shop! Have a lovely Christmas. Hugs. Christine (UK)

Dear Robert, I just wanted to let you know that my parcel has arrived safe and sound. What a delight. The parcel was wrapped beautifully and the gift boxes add that special touch. I am thrilled with the choice, you were right, he has a gorgeous face. I can't wait to see my Mum's face when she discovers him. Thank you again, and I look forward to my next order (hopefully the 2013 bear for my sister's baby!). Best wishes, Katherine

Hi, Just to say Tess arrived safely this morning. Thanks for great service! If we're looking for any more Charlie Bears we'll know where to come! Thanks again, Malcolm

Just to let you know that 'Jenkins' arrived safe and sound in Putney first thing this morning. He's wonderful, I am sure he will be given the love he deserves by his new owner when I give him to her. Thank you for such prompt and efficient service. Cheers, Stuart

Hi Robert and Margaret, I received my four bears this morning. I just wanted to say thank you for the fast delivery service to the US and for the beautiful packaging. The boxes are wonderful. I am keeping those boxes! Also I cant go without saying how much I love the bears. Fabulous. I will be ordering more "available now" bears soon. Diane (USA)

Just to say a very big thank you for the excellent service you provide. I have just taken delivery of Gertrude from a very nice delivery man.
Best wishes Julie

Hello there and every good wish. It's just a little note to let you know that Brodie arrived 1st class today in a beautiful box and he's outstanding. I can't thank you enough for all your help in buying him. My son will be over the moon. Also, can I just thank you for the wonderful stamps, they are great. All in all, what a delight it was to shop with you and we will, as we have always done, be back for more wonderful bears in the future. Every good wish, Angela

Good Morning Robert
Just to let you know Applejack arrived safely today, we are very pleased with him and we were extremely impressed with how he was presented, the box he came in was lovely and the condition of the packaging was excellent, it was very much appreciated. Steve

I wanted to let you know that Walter arrived safe and sound. The butterfly box that you sent him in is wonderful and it travelled very well. I'm going to keep the box for my teddy bear sweaters. Thank you so much. I love Walter very much!! Diana

Hi Robert,
I want to tell you how pleased I am with my Merrythought Ironbridge bear that I received this afternoon. He is perfect! Thank you for your help and answering all of my questions. You were very reassuring. I will definately buy from you again! Thank you also for stamping my points card. Thank you again. Gemma (UK)

Received my bear from you today, Dimples. I am very pleased with him, he is gorgeous. I hope to buy more of your bears in the future and certainly have been pleased with the service and everything. Thank you. Jan

Dear Robert
Thank you for sending Buttercup and Titch. We loved the box they arrived in - thank you for sending them in such a nice way. Catherine

Hi Robert
I received the Golly and Bear today. Thank you for sending them to me so quickly. Debbie (Australia)

Just to let you know the lovely Padmin arrived safely with me today. Thank you very much for an excellent service. Geraldine

Hi Robert
Just wanted to say I received the bears today and I am really happy with them and would like to thank you for the service you have provided, its been excellent throughout. I will definitely be purchasing from the bear shop again in future and will be letting other bear collectors know where to shop. Again thank you and speak again soon. Maria

Dear Robert
Splendid Reinhard arrived safely, very well packed. His unique mohair coat is much admired and he looks wonderful with some of the other Steiff bears. Thank you for your help, it was appreciated as usual, Kind regards, Roslyn (Australia)

Sincere and profound thanks for your wonderful service on recent purchase. Carole (UK)

Thank you Robert you guys are wonderful :) Bear people really are the best will be in touch very soon. Leah (USA)

Dear Robert. I received Twiglet this morning and I am absolutely delighted. I just wanted to thank you for the care you have shown in both your quick response and the fantastic packiging you sent him in. I will definitely be ordering from you again in the future. Jane (UK).

Hello. I just wanted to say that I received Amethyst in very fast time and he was so beautifully packaged. He is a gorgeous bear and I am thrilled.
I will definitely be buying more bears from you in the future. Many Thanks Cheryl (UK)

Hello Robert. Just to let you know Izzy bear arrived safe and well yesterday morning. She is absolutely gorgeous. Thank you so much for your help once again and for providing such excellent customer care. Kind regards, Veronica (UK)

Dear Robert. Winston has arrived.......what a wonderful bear he is. Not only I but also my family like him.I wish to express my gratitude to you helped the chance meeting with him. Best regards. Miho (Japan)

Hello to all at the bear shop. I thought I would just take a moment to let you know that my order "Freckles" arrived yesterday....... Anyway just wanted to say a big thank you for your friendly and efficient service. I definitely know where to come next time I am having trouble tracking down a bear I have my eye on.! Gillian (UK)

Thanks Robert. I must congratulate you on your fine selection of Artist bears. Its the best I have seen in any shop on the internet. It is such a help when one lives in a place like Calgary which has no bear shop at all!. Take care and thanks again Laurainne (Canada)

Just a quick note to say thank you very much for your friendly and very efficient service. Belvoir has arrived safe and sound and is adorable. Carole(UK)

Dear Robert. Many thanks for sending me Bessie Love! She is adorable! Special thanks for the beautiful box.. Regards Claudia(UK)

Hello Robert. Thank you for the note which arrived with Theo. I am absolutely delighted with him. Thank you for such an excellent service once again from The Bear Shop.Thank you once again. Kind regards Veronica (UK)

Dear Robert. We received our package yesterday and it and its contents are wonderful!! We really appreciate the lovely packaging and care you took to send them over in good shape.You obviously run a top notch store with attention to all the details. We are very pleased we chose your shop. Kind regards. Doug (USA)

Hi. Just a quick line to let you know Tutti Frutti arrived safely today and she is gorgeous. My Mum will be thrilled. I would also like to compliment you on the packaging: it makes her look even more beautiful. kind regards . Cindy (UK)

Dear Robert. We have collected Cheeky Panda and he is lovely. I am thrilled with him. Thank you so much for your help and for getting me No.1 of the 15 made, you have been very helpful. I am grateful for all you have done. Hope to see you next time we are in Norwich, kind regards and thanks. Joanne (UK)

(Order for Carla by Pam Howells) Comment: I would like to use you layaway scheme. I love your website, artist bears and it is so easy to use! That is great for someone like me who lives in huge city but does not have a decent bear shop around! Laurainne (Canada)

Hi Robert. Just wanted to say a huge thank you. Wookey arrived yesterday and I am absolutely delighted. Not only in the bear, but the wonderful, friendly and effiicient service I received. Plus how beautifully packaged the bear arrived, a lot of care had been taken and made it even more exciting unwrapping the bear! Thank you again, and I very much look forward to dealing with The Bear Shop again. Kerrie (UK)

Hi there ..this is not a enquiry but rather just to say how very pleased I am with Gund "Sidney" who I bought from you a few days ago. He was also superbly packaged and arrived here in sunny for once Aberdeenshire. Many many thanks!!! Marilyn (a very satisfied customer) (UK)

Dear Robert
This morning 21st April I received DIESEL by mail!!! I am totally in love as you can see and I am convinced my students will love him too. Thank you so very much for all your concern, the personalised letter you wrote me and all the items you put in the box!! It is crazy to say, but I am over the moon. I think it belongs to being a teacher! This Thursday I will take him to school and introduce him to the children who are already toy-crazy through me. So thank you again. Anneke (Netherlands)

Robert and Team
I would like to say thank you for my order of Holly and Morgan, I am the happiest Charlie Bear coolector going, all I can say is that I am looking forward to ordering more Charlie Bears. So I just want to say Thank You. Tina (UK)

Dear Robert and all at The Bear Shop
Brodie arrived safely today - he absolutely gorgeous! Thank you so much for your caring and efficient service. The whole transaction was easy and you stock beautiful bears. I am so pleased with Brodie and I definitely recommend your shop to other bear collectors.
Thanks again, Alison (UK)

Hi Robert,
I am so delighted to let you know those sweet bears arrived !!! WOW !!! They both have exceeded my expectations. Dusty might be my absolute fav of all time but it would be hard to pick. Chrissie is adorable also. Than you forgetting them signed (very special) and also for the new catalog ... The package arrived in just 6 days with no sign at all as to how far it traveled. Even the box was perfect. I was amazed. Thanks again and nice doing business with you.
Sincerely, Pat in Michigan (USA)

Hello Kelly,
Just to let you know that I received my golly last Monday. Very impressed with how you packed him. Many thanks.
Sharron (New Zealand)

Just to let you know all has arrrived well! As usual, thank you so much for your beautiful packaging and the bears are gorgeous! I miss the Bear Shop in Norwich something awful!
Until next time, take care and again thank you kindly.
With regards, Priscilla (USA)

Thank you for the special care and packaging my bears. They arrived Friday afternoon June 30. They all look adorable and hungry, they just arrived in time for afternoon tea and cookies. Thank you again
Jeanette (USA)

Hi Ann
Thanks again for helping Lionel with his travels to Australia. I look forward to his arrival ( I have the honey sandwiches ready & waiting)... I greatly appreciate the wonderful level of service you have provided, so I will be keeping my eye open for any other bears you may have in the future ;-)
Kind regards,
Leslie (Australia)

Received two wow bears this morning, and what a gorgeous box from the bear shop - stunning, stunning service
Gail (UK)

Thanks for everything - it is a real rarity these days to come across a shop with such lovely, attentive and knowledgable staff, who not only care about their customers, but know their products inside out as well. I'm sure you should be up for some kind of industry award! With all good wishes
Nicola (UK)

Thank you so much for helping me with my Christmas order for my nieces in Australia. I am sure that they will be delighted with their new toys. They are lovely as is the box they arrived in.May I also say that it was a pleasure to receive such professional friendly service. Thank you very much. Kind regards
Yours sincerely,
Heather (UK)

George arrived and is absolutely GORGEOUS.His vest is a perfect color, and his passport is adorable. And the box he came in truly completed the picture.Thank you so much.:)
Liz (USA)

Hello, Cheeky has arrived today thanks for the packaging as well, hes fantastic. Thankyou so much for your service MUST GO HES GETTING INTO MISCHIEF ALREADY!!!!!!!!

I received my bears today. Thank you- and thank you for the lovely bear box, which they were sent in.
Kind Regards, Julie (UK)

I received my Karin Conradi bear, today and he is beautiful! Thank you for sending him in such a beautiful box with a cute card. What a nice presentation. This was the first item I have ever ordered from overseas. Your response to my email was so quick and your service in packing and shipping was great. I am greatly impressed. I'm sure I will order from you again. Also, I have several points now! Thank you for everything. I am very pleased
Yours Truly, Karen (USA)

The postman's just been !! They are just brilliant, I've laughed so much I had to go to the loo. My boss is seriously worried about me now & thinks I need counselling. Sooo looking forward to Martha arriving.
Many thanks, Carolyn (UK)

Thank you for your kindness and courtesy to me and for the quick shipment on
Percival Davenport - ohhhhh and one more thing - that box you sent Percival in is a collector item all by itself. I surely am going to keep it (for something) - it is much too nice to discard!!!
A happy customer, Rebecca (USA)

Just to let you know Sparks arrived safe and sound on Thursday, he is gorgeous!! At the moment he is getting acquainted with all his new bear friends! Thank you for an excellent service, I will definitely order from you again.
Thanks again, Becky (UK)

Just received "Colin", my little Irish bear----never have I seen a bear so magnificently packaged, the box is adorable. And so is he! Oh, he is such a dear. Thank you so much. Hope to order again in the future.:)
Liz (USA)

Just a quick note to let you know that I have received my lovely package. Yong is MORE than I had expected and such a please tucked away in my collection, a beautiful addition! Thank you very much for all of your help and will keep in touch I'm sure.
Bye for just now, Priscilla (USA)

Just wanted to let you know that I received my new Conradi Bears yesterday. They are magnificent! What a wonderful pair. I'm so glad I got both of them. Thank you so much for emailing me when you got your new shipment. I'm so very pleased.
Yours Truly, Karen (USA)

Earl Grey is arrived at home today morning : this is really a very nice bear which I appreciate very much.
Thousand thanks. Lise (France)

Thank you so much for all your help. Poppy arrived here yesterday and is perfect! She's had lots of cuddles and love already and is adjusting well to her new space
Emma (USA)

I wanted to let you know that my three bears have arrived here in the United States safe and sound. As usual I am delighted with them. Thank you for three more great "guys" to add to my collection.
Hugs, Ellen (USA)

Thank you so much for your prompt response. I have found your web site absolutely wonderful,
Sheena Rimmer (UK)

I have been visiting your website for a long time as you have a wonderful selection of bears. McLeod was the bear that I couldn't say no to and because of your wonderful service, I'm sure that I will be back again
Thanks again, Barbara (USA)

Hello there,
just emailing you to let you know my Merrythought Loopy Cheeky came today and i am OVER THE MOON with him....I have never in all my years of buying and collecting had a parcel sent as lovely as you sent yours....I thought it was my birthday and the smile you put on my face and they way i felt opening that LOVELY parcel i would like to THANKYOU so much for as it was priceless....My bear is out of this world too THANKYOU SO MUCH.....MANY MANY THANKS
from one happy Donna (UK)