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Why buy from Us? Well, we could tell you about
our very large choice of Bears, our friendly staff and our prompt
service. We could boast about our free Layaway service, our loyalty
Points scheme or our Secure payment facility. Then there are
the thousands of satisfied customers. The fact that we have shipped
a countless number of Bears all over the world and not lost one
of them (not permanently, anyway!) We could go on and on …
but then you might just want to read what some of our customers
have said to us …
Dear Lynn & Robert,
I have just received beautiful Xia....thank you so much for an
excellent service ! Next day delivery, came in a lovely box...very
impressed! Have a lovely day.
Fondest Regards
Cathy (UK)
Received two wow bears this morning, and what a gorgeous box
from the bear shop - stunning, stunning service
Gail (UK)
Thanks for everything - it is a real rarity these days to
come across a shop with such lovely, attentive and knowledgable
staff, who not only care about their customers, but know their
products inside out as well. I'm sure you should be up for some
kind of industry award! With all good wishes
Nicola (UK)
Thank you so much for helping me with my Christmas order for
my nieces in Australia. I am sure that they will be delighted
with their new toys. They are lovely as is the box they arrived
in.May I also say that it was a pleasure to receive such professional
friendly service. Thank you very much. Kind regards
Yours sincerely, Heather (UK)
George arrived and is absolutely GORGEOUS.His vest is a perfect
color, and his passport is adorable. And the box he came in truly
completed the picture.Thank you so much.:)
Liz (USA)
Hi Kelly,
Just to let you know that the Deb Canham mice have arrived safely
- they are gorgeous - thanks so much.
Kind regards, Anne (UK)
Dear Kelly,
I am so happy to receive Darby and Boris today. What charming
and lovely bears they are! I fell in love with them at first
sight. And I also like pretty box of bear. Thank you very much!
With kind regards, Yoshie (Japan)
Hello, Cheeky has arrived today thanks for the packaging as
well, hes fantastic. Thankyou so much for your service MUST GO
HES GETTING INTO MISCHIEF ALREADY!!!!!!!!
ALISON AND CHEEKY (UK)
Hello Kelly.
Just to let you know that I received my golly last Monday. Very
impressed with how you packed him.
Many thanks. Sharron (UK)
Hi Kelly, just to let you know that dusty and truffle have
arrived safely.....they're just delightful..I must thank you
for your swift delivery..I would certainly be happy to order
from you again sometime...
Thanks, Linda (UK)
Dear Kelly, thanks so much for sending my cheeky frosted morning.
he is perffect. This is the first item purchased from you and
I will be recommending you to everyone as the transaction went
very smoothly. The bear box he came in was fantastic! ... Once
again thanks for your friendly and professional service.
Kind regards, Karen (UK)
Letter to our Norwich Shop ~
Dear Kelly,
Nelson bear arrived safely yesterday. He is beautiful!
Please thank your friend (it was Jean at Colchester ...Ed)
for dressing him so nicely, with all the little details - epaulettes,
the feather, the hat, and so on; thanks to you, too, for all
your help and kindness.
Best wishes and thanks, Jill
(UK)
I received my bears today. Thank you- and thank you for the
lovely bear box, which they were sent in.
Kind Regards, Julie (UK)
Ann,
I just received the little groom bear....he is SO adorable...Just
what I wanted! Thank you so much! And he arrived so fast too!
Less than a week!
Thank you again!, Megan (USA)
Hi Ann,
Greenwood arrived safely on Saturday - rather took us by surprise,
as we weren't expecting him so soon! - & he's absolutely
gorgeous! Thank you for getting him to us so quickly
Pat (UK)
Letter to our Norwich Shop ~
To all at The Bear Shop,
Thank you so much for my Blue Bear. He is absolutely beautiful.
Your help in obtaining this lovely bear is much appreciated and
the service I received is second to none
Once again, many thanks Nikki
(UK)
Dear Kelly and Ann,
Just to let you know that the bears arrived safely in the wonderful
box.We are absolutely delighted with them. They are the first
Herman bears we have purchased and look forward to purchasing
many more.
Thank you for the excellent service, Andrew
(UK)
Ann,
As promised...I am letting you know that Phillip arrived today
safe and sound. To be honest I am very surprised how well the
package survived the trip. About 6 weeks ago Mom got a box of
Christmas ornaments and candy she had ordered. The box had fallen
open and retaped with most of the order was missing. The box
also looked like it was stepped on. It was a mess. That came
from say 400 miles away. Now your package, which came 4000 miles,
came through without a scratch. I was pleasantly surprised. I
was also amazed at the box the bear came in. Is that your standard
shipping box? (yes it is ...Ed) Do you sell those at your
shop? It is a very nice quality box.... I just want to finish
by saying I had a very pleasant shopping experience. Both you
and Kelly were wonderful. I will buy from you again...
Cory (USA)
Happy New Year,
Thank you so much for the safe and speedy delivery of Edward
Bear. To say that Rebecca was delighted with him is an understatement.
He is a wonderful addition to a roomful of bears. Thank you for
a warm, friendly service. We really appreciate the kindness at
such a busy time of year
Antoinette (UK)
Good Morning Ann
I received the Steiff Bear this morning, it's so lovely and I'm
glad you mentioned this one to me. What fantastic service and
very very quick. Thank you for all your help and I will be recommending
you to all my friends and family
Kind Regards, Lynn (UK)
John Thomas and JT arrived safely! Thank you very much for
the friendly, fast service
Merry Christmas! Jean (UK)
I received my Karin Conradi bear, today and he is beautiful!
Thank you for sending him in such a beautiful box with a cute
card. What a nice presentation. This was the first item I have
ever ordered from overseas. Your response to my email was so
quick and your service in packing and shipping was great. I am
greatly impressed. I'm sure I will order from you again. Also,
I have several points now! Thank you for everything. I am very
pleased
Yours Truly, Karen (USA)
Thanks again for such a lovely business you run! Eddie arrived
today, Dec. 24th, in time for Christmas! Thanks also for the
great surprise gift included!!! How stunning! You are wonderful
to do business with. Have a very Merry Christmas and a great
New Year!
Take care, Annette (USA)
Hello, Kelly
Bob and wallis arrived safely in Japan on 8th July. They are
lovely.
LARSON and LIBBY arrived safely in Japan on 26th July. They are
lovely. (Another order ...Ed.)
Thank you very much. Harumi
(Japan)
Hi Ann,
Strawberry is lovely. I love Pam Howell's classic design. "Bears
That Are Special" is an appropriate name. As my only pink
bear, she should stand out. Thanks for all your help and for
smooth adoption.
Best regards, Alan (USA)
Hello Ann,
They were here waiting for me when I got back. I love them both.
Missus Penny is a super sweetie & Victoria Mable is a funny
cutie!!! They are heavy little ones...both have great coloring
too & the packaging was wonderful. Thanks so much for all
your help. Have a great weekend!!!!
Later, Natalie (USA)
Just to let you know that Leo has arrived and I cannot tell
you how pleased I am with him. He is beautifully made and looks
even better than on the web site! ... Thanks for your excellent
service
Kind regards, Gillian (UK)
ps I love the box Leo came in - very smart indeed.
The postman's just been !! They are just brilliant, I've laughed
so much I had to go to the loo. My boss is seriously worried
about me now & thinks I need counselling. Sooo looking forward
to Martha arriving.
Many thanks, Carolyn (UK)
Thank you for your kindness and courtesy to me and for the
quick shipment on
Percival Davenport - ohhhhh and one more thing - that box you
sent Percival in is a collector item all by itself. I surely
am going to keep it (for something) - it is much too nice to
discard!!!
A happy customer, Rebecca (USA)
Just to let you know Sparks arrived safe and sound on Thursday,
he is gorgeous!! At the moment he is getting acquainted with
all his new bear friends! Thank you for an excellent service,
I will definitely order from you again.
Thanks again, Becky (UK)
Just received "Colin", my little Irish bear----never
have I seen a bear so magnificently packaged, the box is adorable.
And so is he! Oh, he is such a dear. Thank you so much. Hope
to order again in the future.:)
Liz (USA)
Just a quick note to let you know that I have received my
lovely package. Yong is MORE than I had expected and such a please
tucked away in my collection, a beautiful addition! Thank you
very much for all of your help and will keep in touch I'm sure.
Bye for just now, Priscilla
(USA)
Just wanted to let you know that I received my new Conradi
Bears yesterday. They are magnificent! What a wonderful pair.
I'm so glad I got both of them. Thank you so much for emailing
me when you got your new shipment. I'm so very pleased.
Yours Truly, Karen (USA)
Earl Grey is arrived at home today morning : this is really
a very nice bear which I appreciate very much.
Thousand thanks. Lise (France)
Thank you so much for all your help. Poppy arrived here yesterday
and is perfect! She's had lots of cuddles and love already and
is adjusting well to her new space
Emma (USA)
Hi Ann, Thanks very much! You and Bear Shop are Grrreat!!
Best regards, Alan (USA)
I wanted to let you know that my three bears have arrived
here in the United States safe and sound. As usual I am delighted
with them. Thank you for three more great "guys" to
add to my collection.
Hugs, Ellen (USA)
Thank you so much for your prompt response. I have found your
web site absolutely wonderful,
Sheena Rimmer (UK)
Many thanks for the jumper. It fits perfectly, he looks very
smart in it. Please thank the lady who made it for me (It
was Ann …Ed.), it's great
Yours, Barbara (UK)
Hi Kelly and everyone at the Bear Shop.
Just wanted to let you know he's arrived and is settling in -
Thank you so much, he's lovely. I was in the middle of painting
the stairs when he arrived so the delivery man now has paint
all over his electronic signature
pad but he didn't seem to mind too much. We had a great time
at the bear fair, met some very friendly people and (goes without
saying..) acquired 2 new additions to the family
Love to all, Fiona (UK)
I have been visiting your website for a long time as you have
a wonderful selection of bears. McLeod was the bear that I couldn't
say no to and because of your wonderful service, I'm sure that
I will be back again
Thanks again, Barbara (USA)
Dear Kelly
Just to let you know that the lovely Rodwell, Trip and Topper
were collected from the courier's depot today when I had an impromptu
afternoon off! You are not joking when you say that you take
their transit and safety seriously!! What fantastic travelling
accomodation! They are now safely settling in and will venture
out of the hat box when they are ready......The babies might
go to work with me tomorrow!! Thank you so much for your great
service - do let me know if you have any serious bargains!!
Jane (UK)
Hi Kelly
Thank you very much for my 1904 Steiff bear, he arrived quite
safely in the midst of a rainstorm but was a little disgruntled
about being in a box - which I have now put safely away out of
sight! So he is a bit more cheerful now. Still thinking about
a name has to be a Von something or other. I was a little concerned
about buying without seeing even from Steiff but all my worries
were dispelled when I opened the box. Thank you very much.
Best wishes, Kirsty (UK)
Hi Kelly,
I picked Winslow up from the couriers this evening and he has
travelled safely. Thank you for all your help and also for sending
him in such a beautifully strong box. He looks a little different
from his picture in the magazine (Teddy Bear Scene ...Ed.)
but he is lovely. I hope to visit your shop sometime in the future.
All Best Regards, Sue (USA)
HELLO, I received Cotswold Bear Candy yesterday (Friday) morning.
She is beautiful i'm absolutely delighted with her. Also thankyou
for the speedy delivery. And the way in which Candy was packed,
lovely packaging including your Bear Shop box, with the layers
of tissue paper.All this attention to detail does make a big
difference
BEST WISHES, Christine (UK)
Hello
As the very proud and delighted owner of the above bear I would
like to thank you for the help you gave my mother, as she purchased
this gorgeous little bear for me for Christmas. She was extremely
impressed with the service and I would like to say a very big
thank you, both for the help you gave her (she is 21 (not
really, but true age concealed ...Ed) and like many people
her age is very sceptical of mail order!), and for delivering
my beautiful bear so quickly so I had him for Christmas
Sue (UK)
Hello there,
just emailing you to let you know my Merrythought Loopy Cheeky
came today and i am OVER THE MOON with him....I have never in
all my years of buying and collecting had a parcel sent as lovely
as you sent yours....I thought it was my birthday and the smile
you put on my face and they way i felt opening that LOVELY parcel
i would like to THANKYOU so much for as it was priceless....My
bear is out of this world too THANKYOU SO MUCH.....MANY MANY
THANKS
from one happy Donna (UK)
Letter to our Colchester Shop ~
Dear Madam,
I would like to express my sincere thanks for the trouble and
the care you and your colleague in Norwich took in sending me
"Winnie the Pooh". The bear arrived promptly the next
day in time for me to take it on my flight to Dublin to see my
new grandson. This is certainly Customer Service at its best
- something of a rarity these days. Once again, many thanks and
do pass on my thanks to your colleague in Norwich
Yours sincerely, Janette (UK)
Letter to our Norwich Shop ~
Dear Robert,
Archibald and Timmy arrived this morning. They are just lovely!!
I would like to thank you for your help on the telephone yesterday
- such great service. Regards Val (UK)
Letter to our Norwich Shop ~
Dear Mr Stone,
The bears have arrived safely and beautifully packed. I am absolutely
delighted with them.It is also a pleasure to do business with
someone who offers such excellent service and in such a pleasurable
manner. How I wish that there were more like you. I shall certainly
pass on your name to anyone interested in bears and will recommend
you. If at any time in the future we have need of more bears
I shall certainly contact you.
Kindest regards, Madge (UK)
Ann, Thank you for the special care and packaging of my bears.
They arrived Friday afternoon, they all look adorable and hungry.
They just arrived in time for afternoon tea and cookies. Thank
you again Jeanette (USA)
Hello Ann,
Thank you for sending me the pictures and all his details. I
look forward to seeing the bear next week. In the meantime, give
my regards to everyone at the bear shop, it's such a pleasure
to have individual and caring customer service especially these
days. Take care, Simonne (UK)
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